FAQs

  • We're always open to helping people with gaining experience, to discuss further email or message us on instagram.

    if you're interested in this opportunity email us. @hi@madebyatelier.com

  • You can find us mainly on instagram and tiktok.

    we don't really fuck with twitter or anythin else.

    we're more of a visual brand not going to lie. - i won't spam you with motivational quotes everyday.

  • BUY WITH EASE.

    We ship WORLDWIDE    , if you're having any trouble checking out please feel free to get in-touch with us here.

    IF YOU HAVE A POST CODE WE CAN SHIP TO YOU.

    Contact us for any checkout concerns or inquiries.

  • Typically these are the standard shipping times:

    UK: Typically 2-5 Working Days.
    EUROPE: Typically 3-10 Working Days.
    US/CA: Typically 6-12 Working Days.

    (these are the shipping times from order fulfilment not when the order is made, please keep that in mind - most items are ready to ship.)

    we ship with royal mail.

    if you have anymore questions please feel free to contact us.

  • We're an Alternative & Grunge fashion brand made in Sheffield, UK.

    Currently in Sheffield:
    Find us @ 73 Earl Street, S1 4PY.

    we're based in northern england, not london.

    Sewn, Printed & Cropped in Sheffield, UK.

  • ATELIER - NOT FOR THE MASSES.
    a careful curation by one man.

    CLOTHES WITH MEANING.

    CLOTHES TO STAND OUT.

    FUCK FAST FASHION.

    PRINTED, SEWN AND MADE IN SHEFFIELD, UNITED KINGDOM.

  • We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

  • Once your order is shipped, we'll send you a tracking number via email.

  • We offer a 7-day return policy for unused products - as items are 1/1 we only offer exchanges, once returned we will credit you with a store credit.

    please make sure you insert your order number.

    before returning please contact us so we can validate the reasoning.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

  • You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance.

  • Yes, we offer periodic discounts and have a loyalty program for returning customers. Sign up for our newsletter to stay updated on special offers.

  • Yes, we offer gift cards in various denominations. You can purchase them here.

  • If you receive a damaged item, please contact our customer service immediately to arrange for a replacement.