Privacy Policy

Privacy Policy

UPDATED: 21/10/21.

This privacy policy describes how MADEBYATELIER ("Made By Atelier". "we", "us" or "our") collects, uses, shares and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. You can click on the following links to go directly to the corresponding sections of this privacy policy.

> What our privacy policy covers

> What we collect

> How we use your personal information

> How we share your personal information 

> How we protect your information

> Your choices

> Communicating with Us

> Changes to this Policy

WHAT OUR PRIVACY POLICY COVERS

This policy covers the "personal information" that MadeByAtelier obtains about you in various contexts, both online and offline, including when you visit our websites, download, visit us in our stores, communicate with us, or participate in any of our programs or events. When we use the term "personal information" we are referring to information that identifies, or relates to, describes or can be associated with you. Our websites may include links to third party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.

WHAT WE COLLECT

The following are examples of the type of personal information that we collect and how we use that information:

 ACTIVITY  EXAMPLES OF PERSONAL INFORMATION COLLECTED PRIMARY PURPOSE FOR COLLECTION AND USE.

Account

Registration

When you create an account, we collect your name and e-mail address. We may also collect your birthday and zip code if you choose to provide it. You can choose to save certain information in your account to use for future purchases, such as your shipping addresses and payment information (“Card On File”). When you add a Card On File to your account, we collect your payment information details, billing address, phone number, and zip code.

We use this information to maintain your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history.

Browsing Activity and Website Usage

When you visit our websites, we collect certain information about how you use and navigate our websites, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type.

We use this information to understand how you use our websites, to determine which of our products or services are the most popular, and to improve our websites. We also use this information to personalize your experience, to save you time when you visit our websites, and to customize the marketing and advertising that we show you.

Communications With Us

When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for quality assurance.

 

We use this information to respond to and/or follow-up on your issues or feedback, and to provide information in response to you requests and inquiries.

Promotional Communications

When you sign up to receive promotional communications from us, such as e-mail communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the e-mails and promotional messages we send you.

We use this information to communicate with you and send promotional materials such as trend alerts, promotions, new product launches, and event invitations. We also use this information to understand how you interact with our communications with you.

Purchasing

When you place an order for a product on our websites, we collect your name, shipping address, payment information, and billing address. We collect your payment information, and in some cases your phone number and e-mail address.

We use this information to fulfil your orders for products or services, and to process your payments for such products or services. We also use this information to provide you receipts and order updates.

 

In addition to the personal information we collect from you directly, we may also obtain information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you have given ATELIER Permission to store your credit card information and your credit card issuer provides an account updater service, we may received updated credit card information (including credit card number and expiration date) from the credit card issuer.

HOW WE USE PERSONAL INFORMATION 

In addition to the purposes and uses described above, we use personal information in the following ways: 

  • To identify you when you visit our website.
  • To fulfil your requests, such as provide you with products and services or to process returns.
  • To communicate with you about our products, services, sales, offers and promotions
  • To conduct research and analytics, including improving our services and product offerings.

  • To send marketing and advertising communications
  • To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
  • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
  • To support core business functions, including to maintain records related to business process management, loss and fraud prevention, and to collection amounts owing to us.

Although the sections above describes our primary purpose in collecting your personal information, in many situations we have more than one purpose. For example, if you complete an online purchase, we collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order after your transaction is complete. 

HOW WE SHARE YOUR PERSONAL INFORMATION

In addition to the specific situations discussed above in this privacy policy, we disclose personal information in the following circumstances: 

  • Service Providers. We share certain personal information with third parties that perform services to support our core business functions and internal operations (e.g., fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service).

  • Social Media Platforms and Networks. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.

  • Legal Process. We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.

  • Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We realise that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is 100% perfect, in a world filled with cyber threats... we cannot promise that information about you will remain secure in all circumstances but we do try our best with the appropriate security protocols. 

For your convenience, our websites include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

YOUR CHOICES

You have the following choices regarding your personal information: 

 YOUR OPTIONS  WHAT YOU NEED TO DO

Accessing Your Personal Information

If you are a client of ATELIER, you may request access to your personal information by completing and submitting a form with login information. If required by law, upon request, we will grant you reasonable access to the personal information we have about you.

Updating Information Relating to Your Account

If you have created an account, you can update your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page.

Deleting of Your Personal Information

Typically we retain your personal information for the period necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information by completing and submitting a form with your login information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.

Receiving Communications From Us

E-mails. You may choose to provide us with your e-mail address for the purpose of allowing us to send you free newsletters, surveys, offers, and other promotional materials. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. You can also edit your e-mail preferences by logging into your account and clicking on the “My Account” page. If you decide not to receive promotional emails, we may still send you service related communications.

 

COMMUNICATING WITH US

If you have any questions about our privacy or security practices, you can contact MADE BY ATELIER by e-mail:

hi@madebyatelier.com

If we need, or are required, to contact you concerning any event that involves personal information we may do so by e-mail.

CHANGES TO THIS POLICY

We may revise this privacy policy occasionally usually in-between releasing major volumes of clothes, when we do update this policy we will put the effective date of change at the top of this page. 

All the items in this collection are unique items that you'll never see again, everything has been cut, sewn, cropped & printed by one man over the duration of 4 months, this has been the most ambition collection I've produced from start to finish.