TERMS OF SERVICE

Shipping

UK Shipping is FREE. Worldwide shipping available.

All international shipment pricing is based upon weight. International shipments may be subject to duties and taxes. International customers from select countries may have the pay this via their local courier. If prepay for tax/duties isn't available for you at checkout, you will likely be subject to pay upon importing into your country which is out of control.

Order

Please allow 4-7 days to process all orders. Once your order is shipped you will receive a tracking number via email. Please allow 2-5 business days to arrive once shipped for domestic orders and an additional 10-15 days for international orders.* We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email hi@madebyatelier.com.

Return Policy

All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective, please contact us via email within 7 days of receiving your order. 

Our complete Privacy Policy and Terms of Service can be found here, also here's a contact form if you have any questions.