SHIPPING POLICY 

Customer service is our number one priority that's why our line is open 7 days a week, we understand the postal service delays have been somewhat disappointing (as of lately especially.) We use the royal mail postal service to ship all of our packages. 

PROCESSING & SHIPPING

• We make every effort to ship all orders in 3-7 days, although since everything is made to order we try to have fast turn arounds. If your order was made on a weekend or holiday will be processed on the next working day.
• You will receive a shipping confirmation email as soon as it has been dispatched. You can also contact us if you'd like any kind of updates on your order.
• We offer free shipping on all UK orders and international orders over £150.
• Shipping times may vary on location and expected delays via the couriers website.
• Royal mail pass the package off to your local courier which will be updated via the tracking.

SHIPPING OPTION.

We only offer standard shipping to reduce confusion with the shipping department. if you have any questions feel free to contact us hi@madebyatelier.com.

DELIVERY

Delivery times are estimates only and can vary depending on location, we've taken shipping times from the couriers website. Most shipments do tend to arrive within 3-10 Days.

1. Not received a package?

We are sorry to hear that you have not received a package after the stated delivery timeframe, please contact us as soon as you are aware.

2. How do I track my package?

As soon as the courier takes your parcel you will receive an email with the tracking number, in your order to monitor the status of your delivery on the couriers website. Your order will usually take around 24-48 hours to be dispatched. 

Due to covid-19, we may require 3-7 days to process the order and to dispatch it.

3. What if the package status is not updated?

If a sufficient amount of time has passed (5-7 Days) and the tracking status still hasn't updated please feel free to contact us it could've been a mistake on our end inputting the wrong tracking ID etc.

4. What if the package shows return to sender?

Please note the re-delivery service varies depends on the local carrier, If the package is shipped back to us we will contact you with the next steps, which will include repaying for the shipping, to resend to you.

Usually this happens if the courier has attempted to deliver the package to you multiple times or a customs charge is past due.

INTERNATIONAL MAIL.

If your country is not listed on the above chart, don't fear we still ship to you we just choose the most common places we've shipped to in the past volumes as examples. but if you do have anymore concerns about shipping feel free to contact us at hi@madebyatelier.com. 

Please note, it is your responsibility to keep an eye on your tracking. To avoid concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If Delivery is attempted when no one is home, your parcel should be left in a secure location, or a card will be left with collection information depending on your local shipping couriers process.

PRE-ORDER SHIPMENTS

If you order a pre-order style, or item(s) it will not be shipped immediately. Depending on the item you can be waiting up to 3 weeks for shipping to start, unless stated otherwise in the product description. 

INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES.

The displayed product costs do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery. The price buyer paid to us are the product price itself. We are not responsible for any customs duties or taxes fees. The customer is entirely responsible for any and all fees set by the customs office of their country. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/ fees incurred on the shipment. if the package is shipped back because the customs payment was not paid we are not able to refund the order.

PURCHASE FOR PERSONAL USE ONLY

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation. 

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear. However, as the actual colours you see will depend on your monitor's display and phone screen, for a more accurate idea of colours we recommend taking a look at the look book. 

DISCLAIMER

www.madebyatelier.com and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that www.madebyatelier.com shall not be liable for any damages of any kind related to your use of this site.

ANY OTHER QUESTIONS, CONCERNS OR GENERAL ENQUIRIES

contact hi@madebyatelier.com